On any train for which the self print ticket is valid. It’s valid on the same trains that an ordinary paper ticket would be valid on.

Yes.

Exactly the same as any other ticket.

As with an ordinary ticket you should board and alight at the stations shown on your ticket.

Yes. Please ensure that you have some photo ID or the credit / debit card with which the ticket was booked. Our staff may request to see this identification.

Only if they are travelling with you at all times. If they are not travelling with you, they need to have their own account, since identification may be requested during the journey, which must match the registered user's details on our database.

At London Marylebone, there are barcode readers above two of the ticket gates, (to the right of the Excess Fares booth when exiting the platforms). These are clearly signed. If your barcode is for more than one passenger, you'll need to have your self-print ticket scanned by one of our ticket examining staff at the 'wide aisle' ticket gate to allow each member of the group through the gates.

Yes. You must have the self print ticket and show this to any Wrexham & Shropshire member of staff on request. This self print ticket is your authority to travel and can be checked by the barcode scanners carried by our staff.

You should also keep a copy of your confirmation e-mail, should there be a problem with your barcode. A printed version of your confirmation e-mail, together with photo ID (or the credit / debit card used to book the ticket) will allow us to verify your authority to travel in exceptional circumstances. It is therefore vital that you enter you email details correctly when registering, to ensure you receive your confirmation message.

Up to 6 e-tickets can be purchased at a time for a specific departure, although all tickets will be sent to the registered user’s email address. On board the train, the hand held scanners used by our staff will tell them the number of people permitted to travel. A member of staff will allow you through the gates at Marylebone (see above).

No, the number of gates and the staff present are adequate to deal with the numbers of passengers carrying e-tickets. We’ll keep an eye on the situation though and install more scanners if they’re needed.

You’ll need to tell your e-mail address. Please make sure you enter your email address correctly and remove any spam filters that might block communications from Wrexham & Shropshire. Google Mail (‘gmail’) email accounts in particular have strong ‘spam’ filters.

Self print tickets can only be booked on the Wrexham & Shropshire website. They are not available from train stations or other websites (such as thetrainline.com or raileasy.co.uk).

Don’t worry; just email us and we’ll send you a reminder.

Payment is by debit or credit card at time of booking. Payment will not be available through your mobile phone bill as this is only possible for small value payments.

Once you have booked your ticket, a confirmation email will be sent to you with a reference number, details of your journey, amount paid, and your registered address. If you are claiming back the cost of your ticket via company expenses, this email is your proof of purchase.

An A4 piece of paper with a barcode and your journey details.

You should receive this almost immediately. If you have not received it within an hour, it is likely that the email address was entered incorrectly in your original registration. We can send you a copy within 24 hours (Mondays-Fridays) if you let us know by email.

Yes. Contact Customer Services. A £10 administration fee applies.

The participating attractions are not able to verify barcodes, so you'll need to print off your confirmation email (which contains your name and last few digits of your credit / debit card) and show this together with your self print ticket at each attraction. You may also be asked to produce the credit card used for the booking.

Yes. The normal railcard and child discounts apply.

Self print tickets are like any other ticket – if they’re Advance tickets then they’re valid only on a specific train; if they’re Open or Saver tickets then they’re valid within the terms and conditions of those ticket types.

Your ticket will be valid on the next available Wrexham & Shropshire departure.

Yes. Contact Customer Services. A £10 administration fee applies.

You need to book online and complete your booking by 1800 on the day prior to each train's departure time or when tickets have sold out for that journey – whichever is sooner. We advise that you book as early as possible.

At present we are only able to respond by email e-tickets@wrexhamandshropshire.co.uk.

If the above Qs and As have not addressed your query, please contact us. Alternatively call Customer Services on 0845 260 5200 (0900 – 1700, Mondays to Fridays).