On any train for which the e-ticket is valid. It’s valid on the same trains that an ordinary paper ticket would be valid on.

Yes.

Exactly the same as any other ticket.

As with an ordinary ticket you should board and alight at the stations shown on your ticket.

Yes. Please ensure that you have some photo ID or the credit/debit card with which the ticket was booked. Our staff may request to see this identification.

Only if they are travelling with you at all times. If they are not travelling with you, they need to have their own account, since identification may be requested during the journey, which must match the registered user's details on our database.

At London Marylebone, there are barcode readers above two of the ticket gates, (to the right of the Excess Fares booth when exiting the platforms). These are clearly signed. If your barcode is for more than one passenger, you'll need to have your phone scanned by one of our ticket examining staff at the 'wide aisle' ticket gate to allow each member of the group through the gates.

Yes. You must save the barcode/text message that is sent to your mobile phone and show this to any Wrexham & Shropshire member of staff on request. This text message is your authority to travel and can be checked by the barcode scanners carried by our staff (please turn the backlight on to enable easier scanning).

You should also keep a copy of your confirmation e-mail, should there be a problem with your barcode. A printed version of your confirmation e-mail, together with photo ID (or the credit / debit card used to book the ticket) will allow us to verify your authority to travel in exceptional circumstances. It is therefore vital that you enter you email details correctly when registering, to ensure you receive your confirmation message.

Up to 6 e-tickets can be purchased at a time for a specific departure, although all tickets will be sent to the registered user’s mobile phone. You will receive a text message for each train departure on which you are booked, with a delay of up to 2 minutes between text messages. On board the train, the hand held scanners used by our staff will tell them the number of people permitted to travel. A member of staff will allow you through the gates at Marylebone (see above).

No, the number of gates and the staff present are adequate to deal with the numbers of passengers carrying e-tickets. We’ll keep an eye on the situation though and install more scanners if they’re needed.

You’ll need to tell us your mobile phone number, your e-mail address, along with the make of your phone. Please make sure you enter your email address correctly and remove any spam filters that might block communications from Wrexham & Shropshire. Google Mail (‘gmail’) email accounts in particular have strong ‘spam’ filters.

e-tickets can only be booked on the Wrexham & Shropshire website and, from summer 2008, from your mobile phone. They are not available from train stations or other websites (such as thetrainline.com or raileasy.co.uk).

Don’t worry; just email us and we’ll send you a reminder.

Payment is by debit or credit card at time of booking. Payment will not be available through your mobile phone bill as this is only possible for small value payments.

Once you have booked your ticket, a confirmation email will be sent to you with a reference number, details of your journey, amount paid, and your registered address. If you are claiming back the cost of your ticket via company expenses, this email is your proof of purchase.

An SMS text message with journey details and a 2-D barcode (similar to that found on a tin of beans!) will be sent to the phone specified by you at the ‘sign up’ stage. Some newer phones and Blackberry devices may have difficulty displaying the barcode, in which case a WAP push message will be sent. Some older phones will be sent a text only barcode, this is still valid for travel but will need to manually checked by our on board and gate line staff, rather than scanned.

You will receive a text message for each train departure on which you are booked, with a delay of up to 2 minutes between text messages. You can identify which message relates to each journey by reading the text underneath the barcode. Please ensure you save the messages.

Yes, although your mobile network will automatically try to send the text message for several hours, before ‘timing out’. As long as your phone has a signal, is switched on within a few hours of you ordering your ticket and has space in the message inbox, you should have no problems.

If you have not received your ticket after 2 hours, please check that your message inbox is not full and that you have a network signal. Sometimes, switching the phone off and then on helps to retrieve undelivered messages. If none of these actions work, please email us, forwarding a copy of your booking confirmation email. If you still haven't received your barcode by the time of travel, make sure you have your confirmation email and proof of ID to enable travel.

You should receive this almost immediately. If you have not received it within an hour, it is likely that the email address was entered incorrectly in your original registration. We can send you a copy within 24 hours (Mondays-Fridays) if you let us know by email.

The ticket is not transferable. That means that it can only be used by the person whose account has been used to book the ticket (as detailed on the confirmation email). Identification may be requested by our revenue protection staff.

Your mobile phone carries your ticket, so it is your responsibility to look after it and have enough battery life for your entire journey. However, a printed version of your confirmation e-mail, together with photo ID (or the credit / debit card used to book the ticket) will allow us to verify your authority to travel in exceptional circumstances.

On weekdays, it is possible to resend barcodes by emailing us. We can usually process these requests within 24 hours.

You’ll need to update your registration information; simply log in and your details will come up automatically. Simply edit anything that's changed.

We do not guarantee barcodes will work when forwarded to other phones. However, a printed version of your confirmation e-mail, together with photo ID (or the credit/debit card used to book the ticket) will allow us to verify your authority to travel in exceptional circumstances.

If your phone cannot display the barcode, the journey details will still be visible in normal text format. This style cannot be 'read' by scanning devices, and will need to be double-checked by our staff against their manifest.

We try to keep the database up to date, but if manufacturer isn't listed, simply select 'other' as your make.

Yes. Contact Customer Services. A £10 administration fee applies.

The participating attractions are not able to verify barcodes, so you'll need to print off your confirmation email (which contains your name and last few digits of your credit / debit card) and show this together with your 'txt2mobile' ticket at each attraction. You may also be asked to produce the credit card used for the booking.

Yes – it’s the same as it would be for any type of ticket.

e-tickets are like any other ticket – if they’re Advance tickets then they’re valid only on a specific train; if they’re Open or Saver tickets then they’re valid within the terms and conditions of those ticket types.

Your ticket will be valid on the next available Wrexham & Shropshire departure.

Yes. Contact Customer Services. A £10 administration fee applies.

You need to book online or (from summer 2008) from your mobile phone; in either case you need to complete your booking by 1800 on the day prior to each train's departure time or when tickets have sold out for that journey – whichever is sooner. We advise that you book as early as possible.

Yes, but some international mobile phone numbers are not recognised by our current system.

At present we are only able to respond by email e-tickets@wrexhamandshropshire.co.uk.

If the above Qs and As have not addressed your query, please contact us. Alternatively call Customer Services on 0845 260 5200 (0900 – 1700, Mondays to Fridays).